We maintain a strict yet fair policy to protect the financial interests of Owners while ensuring the protocol remains resilient against field fraud.
If the KeyFT protocol experiences a verified technical outage (Server Error 5xx or database disconnection) that prevents a Worker from completing a submission despite being within the GPS zone, the mission credit is fully refundable. Owners can opt for an instant dashboard credit or a manual transaction reversal.
To uphold our security standards, reports rejected due to Worker failure are non-refundable. This includes failure to pass Biometric Liveness checks, moving out of the 70m radius during transmission, or attempting to use emulators. We charge for the verification attempt, as the protocol successfully identified a violation.
Bulk mission credits purchased via the dashboard can be refunded within 7 days of the transaction, provided no Mission Links have been generated from that batch. Once a mission is "In Progress" or a link is activated, the credit is considered consumed by the infrastructure.
Pro and Enterprise monthly subscriptions are billed in advance. While you may cancel your plan at any time to prevent the next billing cycle, we do not offer pro-rated refunds for the remaining days of an active month. Access will remain granted until the current cycle expires.
In rare cases where an Owner believes a verification was "False-Negative" (e.g., Worker was at the site but GPS signal was blocked by infrastructure), our technical team will perform a manual log audit. If the hardware logs prove the Worker's presence, the credit will be reimbursed to the Owner's account.
Refunds to original payment methods (Credit Cards, E-Wallets) are subject to third-party processing times, typically taking 5 to 14 business days. Refunds issued as "KeyFT Dashboard Credits" are instantaneous and can be used immediately for new missions.